Privacy policy for this site and Ajax Casino online

Privacy policy

Effective date: 13 October 2026

This policy explains how personal information is collected, used, shared, and protected when you browse this Casino Ajax guide site or register for Ajax Casino online. Account rules and eligibility sit on the rules of play page. Practical registration and cashier steps are on the play from home page.

What this privacy policy covers

This privacy policy covers two channels. The first is browsing this guide site without an online account. The second is registering for and using Ajax Casino online through links on this site.

It does not fully cover personal information collected during a physical visit to Casino Ajax and Ajax Downs at Alexander's Crossing in Durham Region. On-site practices follow Great Canadian Entertainment's own policies, described in orientation on Floor visits at Alexander's Crossing below and in full on the official GCE privacy policy.

Account rules, eligibility, and contractual obligations are on the rules of play page. This page does not repeat those clauses. For a practical overview of sign-up, verification timing, and banking, see the play from home page.

Who we are

This privacy policy covers personal information when you browse this Casino Ajax guide site and when you register for and use Ajax Casino online — a separate regulated product from a visit to the slot floor at Alexander's Crossing.

In this policy, "we" means Great Canadian Gaming Corporation, doing business as Great Canadian Entertainment, together with its affiliates and subsidiaries including Ontario Gaming GTA Limited Partnership(collectively, Great Canadian Entertainment or GCE). "You" means anyone browsing this site or holding an Ajax Casino online account.

Ajax Casino online is operated by Ontario Gaming GTA Limited Partnership as part of the Great Canadian Entertainment family, under Ontario's regulated internet gaming framework, overseen by iGaming Ontario and the Alcohol and Gaming Commission of Ontario (AGCO).

Great Canadian Rewards is floor loyalty only. Enrol at Guest Services on a visit to Casino Ajax at Alexander's Crossing with valid 19+ government-issued photo ID. Practical card pickup is on the arrive and play guide. It does not share a database with your online account. Online sign-up does not enrol you in Great Canadian Rewards. We do not merge those records unless a future product says otherwise and you agree in writing.

For account legal obligations, see the rules of play page. For a registration overview, see the play from home page.

Information we collect

Guide site (no account required)

You can read guide pages without registering. When you browse, we may collect technical and usage information in principle, including your IP address, browser and device type, pages viewed, referring source, approximate location from IP, and data from cookies described in Cookies and tracking below. We also collect anything you voluntarily send through a contact form or message to site maintainers.

Online account

When you register for and use Ajax Casino online, we collect:

• Name and date of birth
• Contact details — email, phone if collected, Ontario residential address
• Login credentials (password stored encrypted)
• Documents or details for age and identity verification described on the rules of play page
• Payment and transaction records — methods in your own name only
• Play history, bonus opt-ins, and account activity
• Responsible-gambling limits, cool-offs, and self-exclusion settings you configure
• Support messages and correspondence

Some data you provide directly. Some are created through use of your online account. Some may come from identity verification providers or payment processors acting for us.

For upload timing and the practical KYC flow, see the play from home page.

How we use your information

We use personal information to:

• Open and operate your online account
• Confirm 19+ age and identity
• Process deposits and withdrawals in Canadian dollars (CAD)
• Prevent and investigate fraud, duplicate accounts, location masking, and bonus abuse
• Support responsible play — honour limits and cool-offs, respond to harm indicators
• Answer support questions
• Improve the guide site and Ajax Casino online (aggregated analytics where possible)
• Meet legal and regulatory duties under Ontario gaming and federal privacy law

We send marketing email or SMS only with opt-in. Each message includes an unsubscribe link. We use information only for these purposes or for others disclosed at the time of collection.

Verification obligations and account rules are on the rules of play page. For an overview of responsible-gambling tools in your account, see the play from home page. If you need help with gambling-related concerns, ConnexOntario offers confidential support by phone.

Sharing and retention

Sharing

We do not sell your personal information.

We share it in these situations:

• Service providers acting for us — hosting, payment processing, identity verification, customer support — bound by contract to protect data and use it only on our behalf
• Where law requires disclosure — regulators including oversight under iGaming Ontario and the AGCO, law enforcement, and fraud prevention
• Business transfer — if ownership of the site or online product changes, information may transfer as part of that change, protected under applicable privacy law

Some providers may handle information outside Canada. When that happens, we take reasonable steps to keep it protected. Information may be subject to the laws of the place where it is handled.

Retention

We keep information only as long as needed for the purposes in How we use your information and to meet legal duties. Account and transaction records may remain after account closure for tax, anti-money-laundering, and regulatory compliance periods required by law. When no longer required, we delete or anonymise. After marketing unsubscribe, we retain a suppression flag to prevent re-contact.

Your rights

Personal information on this site and through Ajax Casino online is handled under PIPEDA (Personal Information Protection and Electronic Documents Act), the federal private-sector privacy law applicable in Ontario.

Under applicable privacy law, you may ask us to:

• Access the personal information we hold about you
• Correct information that is inaccurate or out of date
• Stop using your information where you have withdrawn consent (subject to legal exceptions)
• Delete your information where the law allows — some records must be kept for compliance even after a request

To stop marketing, use the unsubscribe link in any message or change notification settings in your online account.

Privacy requests: Contact support through channels shown in your online account or listed on the rules of play page. Include your account email, date of birth, and approximate sign-up month. We may need to confirm your identity first.

If unsatisfied with our response: Contact the Office of the Privacy Commissioner of Canada.

Floor privacy requests follow Floor visits at Alexander's Crossing below and the official GCE privacy policy — not the online account cashier.

Players under 19: Ajax Casino online and the Alexander's Crossing properties are for 19+ only. We do not knowingly collect information from anyone under 19. If we learn we have, we close the account and delete that information except records the law requires us to keep.

Cookies and tracking

Cookies are small files saved on your device when you visit a website. We use cookies and similar technologies in these categories:

• Essential cookies — keep the site and your online login working
• Preference cookies — remember display or language choices if the site offers them
• Analytics cookies — understand how guide pages are used (aggregated traffic, mobile vs desktop)
• Marketing cookies — only if enabled, measure whether guide visitors register for Ajax Casino online

Guide pages read while logged out may still carry basic analytics cookies. Optional cookies are used only with consent where required. You can change choices in browser settings or site cookie settings if offered. Blocking essential cookies may stop parts of the site and Ajax Casino online from working.

Official GCE websites use their own cookies — separate from this guide site's analytics.

Floor visits at Alexander's Crossing

Personal information collected when you visit Casino Ajax and Ajax Downs at Alexander's Crossing in Durham Region follows Great Canadian Entertainment's own practices — not the guide-site analytics described above.

Full legal text lives on the official GCE privacy policy. The summary below is orientation only, not a substitute for reading that policy.

• The casino may collect name, contact details, date of birth, visit and gaming activity, and loyalty programme data for eligibility, Great Canadian Rewards, and licence compliance
• On-site surveillance for safety and regulatory purposes
• Data may be shared with employees, contractors, and service providers under confidentiality obligations
• Individuals may access, verify, and withdraw consent by contacting GCE through channels listed in the official GCE privacy policy

This guide site's analytics are separate from the casino operator's website and floor systems. Browsing here does not merge with on-site gaming records.

Floor reference phones: 905-985-4888 or 1-866-445-3939 — for property enquiries, not online privacy requests.

Contact

Online privacy requests: Contact support through channels in your online account or as listed on the rules of play page. Include account email, date of birth, and approximate sign-up month.

Floor and official website requests: Follow contact paths in the official GCE privacy policy. Phone 905-985-4888or 1-866-445-3939 for Guest Services and property enquiries only.

Policy updates: We may update this policy when law, payment partners, or product features change. The effective date at the top changes on revision. Important changes may also be flagged in your online account. Continued use after an update constitutes acceptance, consistent with the rules of play page change clause.