Terms of use for Ajax Casino online and this guide
Terms of use
Effective date: 13 October 2026
These terms govern your use of Ajax Casino online and browsing this guide site. They explain what you accept when you register, how your online account works, and how online play differs from a visit to Casino Ajax at Alexander's Crossing. How we collect, use, and retain personal data is explained on the data and privacy page, not repeated here.
What you accept when you register
By browsing this guide site or registering for Ajax Casino online, you accept these terms of use. In these terms, "we" means Great Canadian Gaming Corporation, doing business as Great Canadian Entertainment, together with its affiliates and subsidiaries including Ontario Gaming GTA Limited Partnership (collectively, Great Canadian Entertainment or GCE) as the operator of the online product, and "you" means anyone visiting this site or holding an Ajax Casino online account.
These terms govern your online account and your use of this site's online product links. They are not a substitute for offer-specific conditions shown in your account when you opt into a bonus or promotion. If those conditions differ from any summary on the bonuses and rewards page, the play from home page, or elsewhere on this guide, the offer conditions shown when you are logged in take priority.
Registering for Ajax Casino online means you accept these terms. Personal data handling, including identity verification documents, cookies, and marketing choices, is covered on the data and privacy page. For step-by-step sign-up and sign-in, see the play from home page — this page states legal obligations only, not a tap-by-tap walkthrough.
About this guide site
This site is not the official Great Canadian Entertainment operator website. Floor facts on other pages may change when the venue or operator updates schedules, game mixes, or dining service. Operational alerts follow venue and operator notices.
Online product terms on this rules of play page apply to Ajax Casino online as operated by Great Canadian Entertainment. For a hub overview of Casino Ajax, Ajax Downs, and how couch play fits the brand, see the Durham Crossing guide. Pin facts, including the full property address, live on that guide only — they are not repeated here.
Ajax Casino online service
Ajax Casino online extends the Casino Ajax brand when you cannot reach Alexander's Crossing — it is a separate regulated product with its own account, balances, and terms, not a visit to the slot floor at Alexander's Crossing.
Ajax Casino online is offered under Ontario's regulated internet gaming framework, overseen by iGaming Ontario and the Alcohol and Gaming Commission of Ontario (AGCO). The operator participates in that framework as required for licensed internet gaming in Ontario.
The online product is operated by Ontario Gaming GTA Limited Partnership as part of the Great Canadian Entertainment family. Play is intended only while you are physically located in Ontario. Location checks may run when you register, deposit, play, or withdraw. Use of a VPN or other tools to mask your location may breach these terms and lead to suspension, voided play, or account closure.
You may open and use an online account only if you meet all of the following conditions:
- 19+ — Ontario's minimum age for casino play. We close any account held by someone under 19.
- Lawfully eligible under Ontario rules, including residency or presence requirements as the product defines them
- Physically in Ontario when you register, deposit, play, and withdraw, subject to location checks the product runs
- One person, one account — duplicate or shared profiles may be suspended or merged
- Play for yourself, not on behalf of another person
If you do not meet these conditions, we may refuse registration or suspend your account. For a practical account guide, see the play from home page.
Accounts and registration
Your online account is personal to you. Provide accurate details when you register and keep them current. You may hold only one Ajax Casino online account.
Keep your login credentials private. You are responsible for all activity on your account. Do not share your password or let anyone else play through your login. If you believe someone else has accessed your account, contact support through the channels listed in your online account immediately, or call 905-985-4888 or 1-866-445-3939 for Guest Services questions that touch the Ajax property.
We may ask you to confirm your age and identity before or after sign-up, before your first deposit, or before your first withdrawal. Until verification is complete, some features — including deposits, play, or withdrawals — may be restricted.
You may request account closure at any time through the process shown in your online account. How identity documents and account data are collected, used, and retained is explained on the data and privacy page. Registration steps and cashier screens are on the play from home page.
Deposits, play, and withdrawals
All balances and transactions run in Canadian dollars (CAD) unless your account states otherwise. Use only payment methods held in your own name. The methods available, along with minimum deposit and minimum withdrawal amounts, fees, and caps, are shown in your online account cashier and may change.
Where a welcome offer applies, an initial deposit of at least C$20 is typically required to qualify. Check the cashier before you fund. Withdrawals are paid to a method in your name once required checks are complete. Processing times may vary for first withdrawals, large amounts, or accounts pending review.
Money in your online account is not a bank deposit and does not earn interest. We may hold, delay, or reverse a transaction linked to an error, suspected fraud, a chargeback, or a breach of these terms.
Playing from outside Ontario may breach these terms even if a form accepts your details. Confirm you are physically in Ontario and eligible before you deposit. For a practical banking summary, see the play from home page. Enforceable payment rules live on this rules of play page.
Bonuses and promotions (online)
Every online offer has conditions shown at opt-in — wagering requirements, expiry dates, eligible games, stake caps, maximum winnings, and geographic restrictions. Read them before you accept. Offer conditions apply alongside these terms.
Override rule: If guide summaries on the bonuses and rewards page or play from home page differ from the conditions shown when you are logged in and opt in, the logged-in offer conditions win.
Current dollar amounts, weekly caps, and floor-versus-online splits for Casino Ajax promotions are on the bonuses and rewards page only. This section lists offer types and where enforceable conditions appear. It does not repeat those figures. Offers may change. Always read opt-in text in your account before you accept.
Offer type | Where binding conditions appear |
|---|---|
Welcome offer (first funded deposit path) | Logged-in cashier and promotion opt-in screen |
Monday weekly cashback | Promotions area when the offer is active that day |
Wednesday reload / deposit match | Promotions area when the offer is active that day |
| Welcome offer (first funded deposit path) |
|---|
| Logged-in cashier and promotion opt-in screen |
| Monday weekly cashback |
|---|
| Promotions area when the offer is active that day |
| Wednesday reload / deposit match |
|---|
| Promotions area when the offer is active that day |
| High-roller deposit match |
|---|
| Cashier and offer terms when the product shows the offer |
| Birthday offer (online) |
|---|
| Account messaging or support when an offer is granted |
| Membership anniversary / birthday dining choice |
|---|
| Floor programme at Guest Services — may not apply online |
Guide summaries in plain language for the rows above live on the bonuses and rewards page. Sign-up and banking mechanics sit on the play from home page.
Misuse of promotions — including multiple accounts, collusion with other players, or bonus farming without genuine play intent — may void a bonus and any winnings linked to it. We may change or withdraw an offer at any time.
Floor promotions, racing-night draws, and Great Canadian Rewards earn offers are not automatically Ajax Casino online offers. They run under separate venue or programme rules. See the bonuses and rewards page for the floor calendar and earn rates.
Great Canadian Rewards is not your online account
Great Canadian Rewards is floor loyalty only. Enrol at Guest Services on a visit to Casino Ajax at Alexander's Crossing with valid 19+ government-issued photo ID. Practical card pickup and rated-play rhythm are on the arrive and play guide.
Your Ajax Casino online account is a separate product with a separate login, separate balances, and separate promotional terms. Same brand, different pockets. Points, tier status, and floor offers do not transfer to online play and do not govern Ajax Casino online. Accounts do not merge unless the operator publishes a linked programme in your account.
Do not use the Great Canadian Rewards portal or plastic card login expecting Ajax Casino online access. The floor card tracks rated play at the crossing. The online wallet holds cash and promo credits for licensed internet play.
Responsible gambling
Play is entertainment, not income. Only wager what you can afford to lose. Never chase losses or borrow to play.
Your online account includes tools to set deposit limits, time limits, loss limits, cool-off periods, or self-exclusion where the product offers them. Limits you set take effect according to the rules shown in your account settings.
We may contact you or restrict your account if indicators suggest gambling-related harm. This is part of our obligation under Ontario responsible gambling standards.
External support includes ConnexOntario 1-866-531-2600, the Alcohol and Gaming Commission of Ontario (AGCO), iGaming Ontario (iGO), and the Great Canadian Entertainment responsible gambling programme. For a brief responsible gambling pointer, see the questions answered page.
Limitation of liability and changes
This guide site and Ajax Casino online are provided "as is" to the extent the law allows. We are not responsible for losses from play, service outages, technical faults, or reliance on venue information that has since changed.
Nothing in these terms limits consumer protection rights where Ontario or federal law requires them. We may suspend or close an account for breach, suspected fraud, or legal requirement.
These terms are governed by Ontario law and applicable federal laws of Canada. Site content and Ajax Casino branding belong to Great Canadian Entertainment or its licensors. Commercial reuse requires written permission.
We may update these terms. The effective date at the top of this rules of play page changes when we do. Continued use means you accept the revised terms. Material changes may also be flagged in your account.
Last updated: 13 October 2026
Floor visits at Alexander's Crossing
Visiting Casino Ajax and Ajax Downs at Alexander's Crossing in Durham Region is governed by on-site policies and Ontario law — not fully covered by these online terms. Building hours, 19+ entry, photo ID requirements, on-floor conduct, and Great Canadian Rewards enrolment follow venue rules set by Great Canadian Entertainment.
For practical visit planning — parking, ID, and what to expect at the door — see the arrive and play guide. For games on the gaming floor, see the on the floor games page. For Getaway and railside dining, see the Getaway and railside dining page. For floor loyalty and promotions, see the bonuses and rewards page.